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While long-term care facilities might not be able to gather information easily from sham residents, SNF leaders who want to illuminate the important, human details behind dry customer service statistics...

In the late 2010s, the long-term care industry began to take action that would reflect the growing importance of incorporating robust infection prevention practices. Facilities were required to develop...

When I write or speak about our long-term care industry, I often do just that – refer to “the industry.” Whether it be challenges “the industry” faces, solutions “the industry” needs, or...

One day I hope that one of my daughters will become a nurse or a doctor. They have gained so much knowledge from helping me care for my mom. We could not have come this far without the help of our family...

When I was 11 and 12 years old, my older brother and I spent two summers with my grandparents, who lived on a lake in the Northwoods of Wisconsin. It was spectacular. They owned 10 acres of undeveloped,...

Once again the war on drugs catches frail elder patients in the crosshairs. Basically a “drive by” that shouldn’t happen.

At a minimum, the next time someone tells you that they have a “miracle” solution, or a “quick fix” for your facility’s energy problems, ask a lot of questions.

It would be reasonable to think that a storm that caused dozens of deaths and the shutdown of federal government offices is a bad thing, a very bad thing. But you would be only half right.

The success of a business often depends on delivering a consistent and high-quality product or service, and maintaining reliable and trusted relationships with business-critical stakeholders is key to...

At a time of year when everyone is focusing on springing forward, it is also important to remember that some of the patients that we serve daily have a skilled need to maintain.  Skilled services,...