The bar for customer service has been lowered so far over the past year that even the most basic human courtesies seem as though delivered on the wings of angels. When this pandemic ends, the tiniest civilities...
Janet Snipes: Still answering LTC calls
By
Kimberly Hartley
Apr 01, 2021
Janet Snips, Executive Director, Holly Heights Nursing Center
Providers say malpractice law would encourage claimants to drag out cases
By
Kimberly Marselas
Mar 30, 2021
After vetoing a bill that would have allowed lawyers to collect 9% pretrial interest in medical malpractice cases, Illinois’ governor appears poised to give his blessing to a compromise version that...
Ice cream and other ways to keep residents healthy post-pandemic
By
Steven Buslovich, M.D.
Mar 29, 2021
As nursing home residents and staff get vaccinated, it’s clear we still won’t be returning to crowded dining halls and ice cream parties anytime soon. But milkshakes, sundaes, bananas, soft pretzels...
Town hall meetings reveal vaccine misinformation ‘widespread’ among SNF staff
By
Alicia Lasek
Mar 29, 2021
“Outspoken” staff members from 50 skilled nursing facilities shared their vaccine concerns with investigators in a series of meetings this winter. The speed of vaccine development and infertility-...
Q&A: Are you listening? A veteran provider on fostering engagement with Black and brown staff, residents
By
Alicia Lasek
Mar 26, 2021
The pandemic has trained a spotlight on numerous healthcare disparities faced by Black and brown long-term care residents. Monica Payne, a veteran clinical manager for Omnicare, says that reflecting on...
Even a fifth-grader knows a great thing when he sees it
By
James M. Berklan
Mar 26, 2021
J.C. Teeple was 25 years short of his goal to make it to 110, but he had hit the mark with just about everything else, I figure.
Finding Joy in everyday teaching
By
Renee Kinder
Mar 25, 2021
Confession: I was a terrible student until Joy Tilley rocked my 14-year-old mind with her lessons and passion for the perfect, five-paragraph essay. Awful student I was. Never completed homework. Never...
The overdue digital revolution in post-acute workforce management
By
Rachel Schiff
Mar 25, 2021
Workforce shortages are well understood challenges of the healthcare industry. However, the skilled nursing industry has always been hit the hardest. This market is characterized by tight margins and facilities...
Let the games begin: SNFs host Winter Olympics for residents, staff
By
Danielle Brown
Mar 24, 2021
The onset of the COVID-19 pandemic also meant the cancellation of many annual and long-standing sporting events worldwide.