Maybe you don’t want to be in that preferred network …
By
Steven Littlehale
Jan 23, 2017
When it comes to contemplating joining caregiving networks, maybe you have more in common with the hospital than you think. Poor-performing hospitals tend to coexist in the same market as poor-performing...
The Five Star Report, once again, in the SNF spotlight
By
Steven Littlehale
Sep 24, 2014
The Five Star Quality Rating System takes the spotlight on the front page of the New York Times and the top of the news cycle, kicking off other publicity and political pressure. Regardless of any of the...
#Unboxme in 2018
By
Tara Roberts
Jan 03, 2018
I know you think you have unwrapped all of the presents under your company’s Christmas tree-but wait. I know of a present that you haven’t “unboxed” yet and it’s the gift...
Roadmap to person-centered care
By
Bruce Chernof, M.D.
Nov 17, 2014
It’s time for us to scrap the old model of medicine and adopt what we’re calling “person-centered care,” which focuses on the whole person, and not just the disease.
All the data points to … you tell me
By
Steven Littlehale
Jun 22, 2018
Returning from an early morning walk down to the harbor of this sleepy Cape Cod town, it’s hard not to feel hopeful. My geriatric pups Melvin and Theodore couldn’t get enough of the sea smells...
2016: Taking stock so far
Apr 15, 2016
We are playing a bigger role in helping shift the view from seniors requiring treatment of an illness to that of a life lived that is full of exercise, activities and whole-person wellness.
Expanding horizons to include telemedicine in skilled nursing facilities
By
Viktoriya Friedman, MSPT
Jul 11, 2014
In a recent Wall Street Journal article, the author described how hospitals are using interactive video to give patients more access to medical care. So why not nursing homes?
ACE (Acute Care For Elders): Integrating acute, post-acute and LTC
By
James Lomastro
Jan 15, 2018
Over the last 20 years, there is a movement to assign elders to units that specifically address their need.
Adult Day Services: A hidden gem
By
Matthew Gallardo
Mar 25, 2016
Being a caregiver is a selfless and rewarding act, yet it can be very daunting as well. Many times the best care comes from a recharged and supported caregiver who has formed an expanded care network....
Beyond pillow mints: The hard work of extraordinary customer service
By
Gale Morgan
Mar 17, 2016
From fast food emporiums to small plumbing companies to my favorite online stationary store, any customer-facing business today should be hyper-aware of providing good customer service in order to succeed.