Dad was wise but never too pushy with the advice. I think he realized that’s how it gets better traction. Maybe that’s why what he said is still so memorable today.
No trivial connection
By
Gary Tetz
Apr 01, 2021
The bar for customer service has been lowered so far over the past year that even the most basic human courtesies seem as though delivered on the wings of angels. When this pandemic ends, the tiniest civilities...
Janet Snipes: Still answering LTC calls
By
Kimberly Hartley
Apr 01, 2021
Janet Snips, Executive Director, Holly Heights Nursing Center
Ask the payment expert: Why was a payment denial not covered by one of the current waivers?
By
Caryn Adams
Mar 01, 2021
I received a denial for a resident who was at another facility, transferred to the hospital and subsequently admitted to our facility. Shouldn’t this have been covered by one of the current waivers?
COVID-19 litigation against nursing homes is likely to remain an ongoing threat. That is why facilities need to continue to remain vigilant in adhering to the latest guidance and regulations, advised the...
Analysis: A New Year, a new chapter in COVID-19 struggle
By
Liza Berger
Feb 01, 2021
2021 offers opportunities to help long-term care better fight virus, transform itself.
How to do it … Maintaining PPE supplies
By
John Hall
Feb 01, 2021
Since pandemic conditions emerged last March, long-term care providers have been beset with how to find, purchase and extend the use of enough personal protective equipment. Experts provide valuable advice...
It’s time to notice the roses, thorns and buds
By
James M. Berklan
Jan 31, 2021
The most physically demanding thing I’ve ever done is backpack in the Rocky Mountains for about two weeks in raw conditions with energetic youngsters 30 years younger than me.
Through the lens of fear: Partnering with families
By
Martie Moore
Jan 31, 2021
I remember sitting with her, holding her hand, telling her the same information over and over again. Finally, she lifted her head and said, I hear what you are saying. Within five minutes, she asked me...