In the face of crisis, enforcement risk looms for long-term care providers
By
Matt Curley
Jul 08, 2020
As long-term care providers brave the most significant public health crisis in our lifetimes, they also may find themselves at the center of an unprecedented increase in enforcement efforts driven by both...
Sure you want to go there? Litigation more perilous in some areas than others
By
John O'Connor
Oct 17, 2016
We might soon start to see the emergence of a divestiture trend based less on undesirable holdings and more on undesirable locales. The obvious choices will be cities and states with a plaintiff-friendly...
Real names and toilet seats: Keys to resident happiness
By
Tim Mullaney
Nov 04, 2014
Feel like you need to renovate your building to boost resident satisfaction? Here’s a tip: Make sure your staff knows the names of all the residents first. And black toilets might not hurt, either.
A waste of time? Hardly
By
John O'Connor
May 10, 2024
Some might think it unnecessary or perhaps even unfair to honor women for the exceptional work they do in this field. To that, I have a simple question: What rock have you been living under?
The next 4 years might not be much to laugh about
By
John O'Connor
Nov 16, 2020
I must admit I am going to miss Donald Trump being our president.
Does your facility’s customer service pass or fail? 5 ways to enhance your brand and reputation
By
Nancy Friedman
Apr 06, 2018
If your staff fails at customer service and are not helpful or knowledgeable or are unpleasant, your brand and reputation could be badly damaged. Never has this been more true than in our current Facebook,...
Pressure injury or pressure ulcer: What’s in a name?
By
Martie Moore
May 23, 2016
The National Pressure Ulcer Advisory Panel recently made significant updates to the definitions and staging system for pressure ulcers to reflect the latest evidence and trending practice changes. Notably,...
Conversations nursing home management should not have via emails
By
Howard Kurman
Jun 09, 2014
There have been countless nursing home managers, supervisors, and even HR executives, who have committed impolitic comments about employees in email messages. Those comments often become evidence in cases...
Until Ukrainian caregivers can rest, we can’t look away
By
Kimberly Marselas
Mar 22, 2022
It hurts to think of those whose fate rests solely with their Ukrainian caregivers, who have families and lives of their own to consider. But you’ll miss something important if you look away.
Nursing homes left holding the bag, or fair criticism?
By
James M. Berklan
Mar 10, 2022
Many nursing homes feel like they’re being criticized for not brushing and flossing after the other team’s 375-pound fullback ran them over, knocking off their helmet and smashing their teeth.