It’s not necessarily a bad thing, or a good one either — kind of like Rice-A-Roni or the music of Yanni. But instant customer feedback, and the expectation of immediate response and action is where...
New website promises to improve your experience in finding news — and more
By
John O'Connor
Oct 01, 2012
With the unveiling of our new mcknights.com website, we’re hoping to make the way you obtain industry knowledge a more enjoyable experience.
YouTube channel delivers with show about daughter’s wrenching decisions over aging mom
By
Mary Gustafson
Sep 27, 2012
My expectations were pretty low when I first saw a press release about “the #1 scripted drama series on YouTube” called “Ruth & Erica.” The Internet-only show follows a “woman...
The heart of what we believe
By
Elizabeth Newman
Sep 25, 2012
If the AARP convention last week was any indication, some seniors aren’t buying what Paul Ryan is selling. The question is, are you?
Looming employee insurance mandate could be a lose-lose
By
John O'Connor
Sep 24, 2012
Staffing has always been a major challenge in the seniors housing and care sector. And a new health insurance requirement scheduled to take effect in less than 16 months could worsen the problem.
Fixing the empathy gene, Part II
By
Mary Gustafson
Sep 13, 2012
If Bill Clinton added “M.D.” after his name, slung a stethoscope around his neck and started visiting the residents in your nursing facility, there’s a chance that your residents might...
Food for thought for inspirational service on emotional day
By
James M. Berklan
Sep 12, 2012
There’s no doubt about it: You have to hand it to the folks at Buckner Westminster Place. They can teach us all how to show gratitude, and be good neighbors.
Short-term rehab pros and cons
Sep 11, 2012
These types of short-term rehab patients usually produce the highest reimbursement rates. However, if you’re a facility that struggles with admissions and census, be aware that the length of stay...
A band of brothers — still
By
Mary Gustafson
Sep 06, 2012
I’ve promised myself only two things in life about my use of social and/or digital media. Readers, I’m about to break both of my own rules with this post.
Long-term care insurance proving easy to ignore
By
James M. Berklan
Sep 05, 2012
Long-term care insurance sellers must feel a bit like broccoli farmers under the first George Bush presidency. They’re not getting the love the feel they deserve.