He is a sweet furry creature named Paro, and, yes, he’s a robot. So what’s the problem?
Playground powerbrokers
By
James M. Berklan
Mar 02, 2010
As a kid, you never wanted to tick off a certain smart-aleck guy from the neighborhood at game time. Not because he was a great player. The truth is he was only average in most sports. But because his...
Yes, it was a good year
By
John O'Connor
Dec 22, 2011
If you’re like most operators, you’re probably staggering toward the end-of-year holidays. And your unsteady gait may have nothing to do with spiked eggnog.
Luxury standards that pay off
By
Elizabeth Newman
Aug 24, 2018
When service fails, the resident or customer often has their vision of a place permanently altered.
In nursing homes we don’t trust
By
John O'Connor
Jun 05, 2023
The nursing home industry is anxiously waiting for the federal government to release a first-ever staffing mandate. Yet less than a month ago, the US State Department issued a visa freeze that will absolutely...
When acute and post-acute talk, good things can happen
By
James M. Berklan
May 09, 2018
A young parent’s fond wish is that her child, or children, play well together with others. A busy young parent’s fondest wish often is that the kids pretty much do it on their own. That’s...
Health IT should be a bigger political issue
By
Elizabeth Newman
Sep 02, 2016
The chances of the next two months involving an intellectual discussion of the intricacies of healthcare policy within the current political spectrum is nil. But those of us in healthcare media wouldn’t...
Independent contractors can be an expensive bargain
By
John O'Connor
Dec 09, 2013
It’s hardly a mystery why more long-term care facilities are putting independent contractors in place: lower costs. Operators can save almost a third on wages by avoiding payroll taxes, unemployment...
Finally, some labor news that won’t leave a mark
By
John O'Connor
Jul 23, 2018
It’s nice when something comes along that doesn’t leave either management or labor holding its head. That appears to have happened Thursday when President Trump signed an executive order that...
Sports memorabilia — the next Alzheimer’s aid?
By
James M. Berklan
Dec 15, 2016
“Take me back to the ballgame.” It’s not my line, nor Riverdale’s, though we both wish it was.