On a scale of A to 17, with one being “Always” and red being “Parsnips,” how would you rate your experience with customer satisfaction surveys? I’m sure most of you use them,...
Ask the payment expert: As recertification surveys resume, when will they start impacting the Five Star...
By
Caryn Adams
Feb 01, 2021
As recertification surveys resume, when will they start impacting the Five Star Quality rating?
Nursing facility deficiencies often unreported, GAO says
By
Liza Berger
Feb 01, 2010
The Centers for Medicare & Medicaid Services should revise existing written guidance to make it more concise, simple and less confusing.
Preparation and F-tag knowledge will keep providers clear of huge, new infection control penalties, experts...
By
Danielle Brown
Jun 04, 2020
Developing a thorough understanding of key F-tags and emergency preparedness requirements are key strategies nursing homes should adopt to ensure they avoid steep fines following infection-control focused...
Ask the payment expert
By
Patricia Boyer
Apr 01, 2008
How is the new Quality Indicator Survey process going to affect facilities?
A miracle of reflection
By
Gary Tetz
Apr 01, 2014
Sometimes in business — and particularly in the long-term care business — it can be useful to see things from a fresh, unexpected perspective.
Change the nursing home survey process
By
Elizabeth Newman
Mar 21, 2014
If LeadingAge’s latest strategy works as hoped, it would mean high-performing nursing homes wouldn’t have the fire of the Centers for Medicare & Medicaid Services dragon breathing down their...
Survey citations OK’d in death lawsuits
By
Amy Novotney
Oct 18, 2019
The Louisiana Court of Appeals ruled in August that investigation records and survey citations are admissible in medical malpractice and wrongful death investigations. A Louisiana peer review law...
Ask the Nursing Expert about … the new survey process
By
Amy Franklin, RN, DNS-MT, QCP-MT
Sep 06, 2017
I’m feeling a bit overwhelmed. Do you have any tips to assist with the new survey process?
McKnight’s Flash Survey: Providers’ biggest struggles: missing workers, lack of PPE
By
James M. Berklan
May 01, 2020
An expanding coronavirus pandemic continued to devastate the long-term care sector on numerous fronts throughout the end of March and April, even before stories of massive numbers of deaths in facilities...