Editor’s Desk: It’s hard to resist allure of an interesting personality
By
James M. Berklan
Dec 06, 2007
Sometimes, it really is true: The ending is actually the beginning.
The key business principle always applies, even with death
By
James M. Berklan
Jun 30, 2016
No matter how you slice whatever you do for a living, you are employed to provide one thing: good customer service. Knowing what your “customer” wants and needs, and then getting it to him...
It’s hard to resist allure of an interesting personality
By
James M. Berklan
Dec 01, 2007
Sometimes, it really is true: The ending is actually the beginning. Each month, any number of McKnight’s readers prove it. Upon receiving their magazine, they promptly flip to the back pages first....
Larry Minnix’s next act: Best-selling author
By
James M. Berklan
Oct 24, 2018
Larry Minnix has always been one of the best writers around. And he’s not even a writer by trade, we professionals have always agonized with jealous
Nursing home denies it allowed resident’s $2 million to be stolen
By
James M. Berklan
Jun 29, 2016
Staff members of a Northeast Miami-Dade nursing home say they had no hand in the alleged disappearance of $2 million from a former resident.
‘Rising Stars’ rising as a force in McKnight’s Women of Distinction honors
By
James M. Berklan
Jan 03, 2019
The new year has ushered in the final weeks of nomination-gathering for the robust inaugural McKnight’s Women of Distinction honors program.
Innovations shared here: McKnight’s Tech Awards back to honor providers
By
James M. Berklan
May 29, 2020
The McKnight’s Excellence in Technology Awards program is back and once again accepting nominations.
BREAKING: Feds: Nursing homes must test staff, offer residents COVID-19 testing under new rules
By
James M. Berklan
Danielle Brown
Aug 25, 2020
The Centers for Medicare & Medicaid Services (CMS) announced sweeping regulatory changes Tuesday afternoon for nursing homes and other providers dealing with COVID-19 outbreaks.
Is making good news really this simple for a nursing home?
By
James M. Berklan
Aug 14, 2019
Good headlines are often hard to come by in the long-term care business, making this provider’s move all the more genius.
Not time to pull the plug on hospital readmissions program … yet
By
James M. Berklan
Jan 21, 2015
It’s hard to sit on one’s hands when caregiving issues are in play. Yet, that’s exactly what I’d recommend with regard to at least one initiative aimed at lowering hospital readmissions.