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My expectations were pretty low when I first saw a press release about “the #1 scripted drama series on YouTube” called “Ruth & Erica.” The Internet-only show follows a “woman...

If the AARP convention last week was any indication, some seniors aren’t buying what Paul Ryan is selling. The question is, are you?

The Five-Star System has a systematic and profound bias that favors smaller facilities and penalizes larger facilities.

The Five Star overall score is comprised of three domains: Survey, Staffing and Quality Measures. This month, look a little deeper into the overall Five Star Scores.

The headlines were big. Really big. And they involved a long-term care corporate giant settling yet another lawsuit. But they didn’t tell the story I really wanted to know about. And that you probably...

‘Pay attention: Retention pays’ was the title of the latest in a series of free McKnight’s webcasts for long-term care professionals. The hour-long event was broadcast live Aug. 28 and...

Executive directors of individual CCRC campuses must fine-tune their tool kits to keep their facilities top of mind with consumers, and ahead of the impending sharp curve of consumer preference. Complacency...

Economic incentives – both good and bad – are a proven way to modify behavior. But what happens when an economic penalty is based on a dubious premise? Many hospitals may soon be forced to...

There are few things I loathe more in the world than ice-breaking, “getting-to-know-you games.” The problem is, though, I’m exactly the kind of person who often needs an icebreaker to...

Now that the Olympics are over, let politics take center stage again. Clearly, no one is interested in winning the silver medal when it comes to the race for U.S. president. But interest in second bananas...