Genesis stresses need for ongoing federal support after $60M shortfall due to pandemic
By
Danielle Brown
Nov 10, 2020
Genesis HealthCare endured $60 million in losses directly related to the coronavirus pandemic — despite receiving $64 million in federal and state relief funding during the third quarter, company executives...
The key business principle always applies, even with death
By
James M. Berklan
Jun 30, 2016
No matter how you slice whatever you do for a living, you are employed to provide one thing: good customer service. Knowing what your “customer” wants and needs, and then getting it to him...
Celebrating a facility’s history
By
Elizabeth Newman
Dec 04, 2015
As we look toward the end of 2015, it’s worthwhile to remember the history of nursing homes that have withstood more than a century of immeasurable changes.
It’s hard to resist allure of an interesting personality
By
James M. Berklan
Dec 01, 2007
Sometimes, it really is true: The ending is actually the beginning. Each month, any number of McKnight’s readers prove it. Upon receiving their magazine, they promptly flip to the back pages first....
How a skilled nursing organization mitigated COVID-19 supply chain risk
By
Kim Salmon
Brad Mariam
Mar 09, 2021
Occasional hurricanes, Nor’easters and infectious diseases are just a few of the situations that have kicked disaster response into high gear for SALMON Health & Retirement, a senior living community...
Larry Minnix’s next act: Best-selling author
By
James M. Berklan
Oct 24, 2018
Larry Minnix has always been one of the best writers around. And he’s not even a writer by trade, we professionals have always agonized with jealous
Staff texting can be a lifeline, but convenience comes with a cost, experts warn providers
By
Kimberly Marselas
Jan 03, 2019
Late last year, anyone using the right search terms could have stumbled onto an open database containing valuable text messages that should have remained private — including appointment and billing information...
From an alpaca to the Tooth Fairy, how providers are working to #BrightenUpLTC
By
Marty Stempniak
Jan 08, 2019
We were expecting a splash of sunshine from the long-term care field, but we’ve received a tidal wave.
A memorable flight at Brookdale
By
Jack York
Mar 18, 2016
From a pilot project of 20 systems over 5 years ago, Brookdale’s dementia care communities (Clare Bridge) now chug along at a monthly run rate of 138,000 hours of usage on our system.
Dr. El’s subversive guide to culture change
By
Eleanor Feldman Barbera, Ph.D.
Feb 02, 2016
Culture change can be portrayed as many things. One possibility often overlooked is its being a grassroots effort that shifts the dynamics between residents, staff and community, one unit at a time.