In the face of crisis, enforcement risk looms for long-term care providers
By
Matt Curley
Jul 08, 2020
As long-term care providers brave the most significant public health crisis in our lifetimes, they also may find themselves at the center of an unprecedented increase in enforcement efforts driven by both...
The next 4 years might not be much to laugh about
By
John O'Connor
Nov 16, 2020
I must admit I am going to miss Donald Trump being our president.
Does your facility’s customer service pass or fail? 5 ways to enhance your brand and reputation
By
Nancy Friedman
Apr 06, 2018
If your staff fails at customer service and are not helpful or knowledgeable or are unpleasant, your brand and reputation could be badly damaged. Never has this been more true than in our current Facebook,...
Pressure injury or pressure ulcer: What’s in a name?
By
Martie Moore
May 23, 2016
The National Pressure Ulcer Advisory Panel recently made significant updates to the definitions and staging system for pressure ulcers to reflect the latest evidence and trending practice changes. Notably,...
Conversations nursing home management should not have via emails
By
Howard Kurman
Jun 09, 2014
There have been countless nursing home managers, supervisors, and even HR executives, who have committed impolitic comments about employees in email messages. Those comments often become evidence in cases...
Fire, rain and the elephant on the 40th floor
By
John O'Connor
Nov 27, 2017
You never know when freak storms or unexpected fires might strike. But you can be sure that if and when one does, angry people will line up to demand that you be held more accountable.
Until Ukrainian caregivers can rest, we can’t look away
By
Kimberly Marselas
Mar 22, 2022
It hurts to think of those whose fate rests solely with their Ukrainian caregivers, who have families and lives of their own to consider. But you’ll miss something important if you look away.
Nursing homes left holding the bag, or fair criticism?
By
James M. Berklan
Mar 10, 2022
Many nursing homes feel like they’re being criticized for not brushing and flossing after the other team’s 375-pound fullback ran them over, knocking off their helmet and smashing their teeth.
When the world spun out of control, they stepped up for residents
By
Kimberly Marselas
Dec 14, 2021
The heroes were everywhere late Friday in Arkansas and Kentucky, as savage tornadoes bore down directly on at least four nursing homes. As McKnight’s shared yesterday, one of the storm system’s most...
Inside the frequent flier club
By
Mary Gustafson
May 10, 2012
If you’ve ever caught in a pool of self-pity but you’re not sure how to climb out, try sitting in the waiting room of a jam-packed pain clinic some time. I promise, your problems will pale...