I think one of the greatest tools in our customer service toolbelt is just taking the time to be present and listen to our customers. Whether that customer is our coworker, our resident, patient, family...
Coronavirus rates drop 96% in nursing homes, but some see first-ever cases in new year
By
Alicia Lasek
Mar 31, 2021
More than 430 nursing homes saw their first-ever COVID cases in early 2021, evidence that continued infection control measures are needed, and despite phenomenal declines in facility rates, says the U.S....
COVID vaccine protection drops by 80 percent in 6 months among nursing home residents: study
By
Alicia Lasek
Sep 03, 2021
Vaccinated staff members had a similar six-month decrease in immunity levels, investigators say. The data may support recommendations for vaccine booster shots, they contend.
When celebrity obscures suffering
By
Brendan Williams
Sep 10, 2021
There is a poignant scene in the first episode of Spike Lee’s “NYC Epicenters 9/11-2021½” on HBO in which New York Assembly Member Ron Kim breaks down recounting the efforts of former Governor Andrew...
Don’t shelve rapid tests as COVID cases climb, advocates implore nursing homes
By
Alicia Lasek
Nov 03, 2020
Industry advocates say it’s time for facility operators who have not made full use of rapid antigen tests to start doing so — before nursing home deaths begin to spike again. CMS must “take to...
LTC, community pharmacies vie for role in federal COVID vaccine initiative
By
Alicia Lasek
Oct 23, 2020
Nursing home and assisted living operators should talk with their existing pharmacy provider about their capability to participate in the federal government’s new COVID-19 vaccine delivery program,...
Appreciation, with no regrets
By
Julie Thorson
Nov 10, 2021
Like so many of you, we have held off on in-person gatherings at our campus for months. As I write this blog, I am overwhelmingly excited about gathering in person for our volunteer appreciation luncheon...
No more mandate extensions. Let’s roll.
By
Kimberly Marselas
Feb 02, 2022
What is the end game in asking for another mandate extensions? Delay, deny and deflect methods won’t protect vulnerable populations, nor maintain workforce.
Can we now close the book on COVID?
By
T.J. Griffin
Jul 13, 2021
The Pharmacy Partnership for Long-Term Care Program that was forged through a joint agreement with our Defense and Health and Human Services departments was a successful national effort that presided over...
Supreme Court leaves providers to grapple with vaccine mandate, takes other employers off the hook
By
Kimberly Marselas
James M. Berklan
Jan 13, 2022
Nursing home operators were already bracing late Thursday for the fallout of a nationwide staff vaccine mandate, just hours after the Supreme Court ruled a Centers for Medicare & Medicaid Services rule...