Despite challenges, mailman Steve Score has found winged victory at Ecumen Emmanuel Community in Minnesota.
Dealing with that other f-word
By
John O'Connor
May 02, 2016
If there is one universal zero-tolerance policy at most facilities, it is this: Don’t fail. Executives and others who don’t meet prescribed goals tend to be quickly shown the door. It’s...
Who wants to be a billionaire?
By
John O'Connor
Apr 04, 2016
The March 21 issue of Forbes, which lists the richest people on the planet, is as much fun as the Sears Christmas Wish Book.
The House just bet on tort reform. When will they ever learn?
By
John O'Connor
Jul 05, 2017
The long-term care field quickly embraced last week’s House vote to enact some long-overdue tort reform. That’s not so surprising, but don’t get too carried away just yet, is my advice.
Yes, the regulatory picture is actually improving
By
John O'Connor
Dec 18, 2017
Believe it or not, the overall picture has been improving. And it might get even better in 2018.
Betting on a deluxe hospitality mindset for skilled nursing
By
Marty Stempniak
Dec 04, 2018
Maybe the key to excelling in today’s skilled nursing landscape lies in looking toward the best practices of restaurants and hotels, rather than your competitors. That’s at least part of the mindset...
For happy residents, don’t go the extra mile
By
Tim Mullaney
May 13, 2014
I have a welcome message to share with long-term care professionals: You should relax. Don’t worry about going above and beyond for your residents and their families, because chances are, they’re...
You’re hired!
By
Mary Gustafson
Mar 08, 2012
Lots of research would have you believe that recruiting compassionate, qualified nursing home workers in small, rural towns is a difficult task — or at least harder than in large cities. Not necessarily...
It can be hard to see straight when you’re being robbed blind
By
John O'Connor
Oct 27, 2014
Should we be shocked to hear that the business office manager of a nursing home in Michigan allegedly stole more than $460,000 from a resident? Probably not. And that’s not a narrow comment on skilled...
Take my advice, please
By
John O'Connor
Jan 06, 2012
One of the perks of working in this field is that there is no shortage of people or agencies willing to tell you exactly what to do.