Why would anyone who lives in the Chicago area ever need 700 more pages of Michael Jordan, I thought when I saw the gift. We all soaked up his inimitable wonder — and ungracious blemishes — for years.
Does your facility’s customer service pass or fail? 5 ways to enhance your brand and reputation
By
Nancy Friedman
Apr 06, 2018
If your staff fails at customer service and are not helpful or knowledgeable or are unpleasant, your brand and reputation could be badly damaged. Never has this been more true than in our current Facebook,...
Help addressing opioid epidemic in long-term care is on the way
Apr 06, 2018
Long-term care professionals looking to battle the nation’s deadly opioid crisis may have an assist on the way, thanks to a slew of new measures announced by the federal government this week.
New logo, brand identity for software provider
Apr 03, 2018
A leading software-as-a-service provider for senior living and healthcare providers is livening up its brand.
How will PBJ impact Five-Star staffing? Would you like one lump or two?
By
Steven Littlehale
Mar 30, 2018
We don’t know when, and we don’t know how, but when Payroll-Based Journal staffing data replaces the data currently being captured from CMS Form 671 for calculating Five-Star staffing, we are...
Provider’s payout in whistleblower billing fraud case approaches $60 million
By
Kimberly Marselas
Mar 30, 2018
A New York provider serving elderly and disabled Medicaid beneficiaries has reached a $10.3 million settlement in a state and federal case over long-term care payments.
Kindred wins court battle as voting starts today on sale to Humana, equity partners
By
Kimberly Marselas
Mar 29, 2018
A Delaware court has ruled in Kindred Healthcare’s favor, rejecting a lawsuit by a large shareholder on the eve of a scheduled vote on the company’s three-way sale.
Court grants rehab provider relief while awaiting Medicare appeals
By
Kimberly Marselas
Mar 29, 2018
A federal court has ruled a healthcare provider can sue to prevent a Medicare contractor from “clawing back” millions of dollars in suspected overpayment, a move that might otherwise send the...
The real cost of a fall: Falling in America — myth vs. reality
By
Suzanne Gainey
Mar 28, 2018
With an aging population on the rise in the United States, a great deal of attention is appropriately given to fall-related injuries, fall prevention and fall protection.
Device-ordering startup nabs $5.5M to fuel nationwide expansion
Mar 27, 2018
A startup company that’s aiming to simplify patients’ ordering of supplies, after they leave a nursing home, is going national. Parachute Health recently announced that it has raised some $5.5...