Managing customer relationships for long-term care
By
Stephen Dean
Jun 01, 2023
The long-term care industry has been slow to adopt CRM platforms, which can greatly improve the patient experience and senior care.
The true cost of RN vacancies in a nurse shortage — and what to do about it
By
Bryan Groom
Jan 18, 2023
It’s no secret that America is experiencing a critical shortage of registered nurses (RNs). Burnout and disillusionment are driving nurses out of the workforce in record numbers in the wake of the COVID-19...
One last chance to let CMS know how you feel
By
John O'Connor
Nov 06, 2023
Ask not for whom the Centers for Medicare & Medicaid Services staffing proposal tolls, long-term care provider. It tolls for thee.
A waste of time? Hardly
By
John O'Connor
May 10, 2024
Some might think it unnecessary or perhaps even unfair to honor women for the exceptional work they do in this field. To that, I have a simple question: What rock have you been living under?
Yo, I’ll tell you what I want, what I really, really want
By
Steven Littlehale
Oct 14, 2022
It’s a curious day when I lift a lyric from the Spice Girls to title an article. The Spice Girls’ first single, “Wannabe,” was released in 1996 and rocketed to the top of the British singles chart....
Department of Labor rule will impact long-term care staffing
By
Tony Braswell
Feb 21, 2023
A proposal from the U.S. Department of Labor would impact long-term care providers and other organizations that rely on temporary workers to meet their staffing needs. The proposed rule, which is...
Biden’s regulatory Death Star
By
Brendan Williams
Sep 11, 2023
Despite federal data showing that the COVID-19 pandemic contributed to massive job losses for nursing and residential care facilities – with the workforce 218,200 workers smaller last month...
Owners & investors: Must-have survival discussions to have with operators on managing SNF assets
By
Alex S. Paley, MPH
Sep 22, 2022
The “new normal” for those who operate skilled nursing facilities is not so new anymore. Staffing and labor shortages that at one time would have been labeled as unthinkable are now the everyday...
Revenue-boosting strategies for a struggling SNF industry
Feb 08, 2023
The pandemic has changed the revenue drivers for skilled nursing providers. Revenue recovery & diversification Post-acute care, which nationally has tended to be less than 25% of patient days of care but...
Unraveling the impact: PDPM Medicaid case-mix index and potential Five-Star Rating challenges
By
Steven Littlehale
Mar 01, 2024
The landscape of Medicaid reimbursement for nursing homes is undergoing significant changes. Presently, eight states have adopted the PDPM case-mix index (CMI) model, and an additional 31 states are set...