Having grown up in what my fellow Chicagoland residents would classify as a rural community (or where locals can count their city’s traffic lights on one hand), I understand how frustrating it can...
Data supremacy and how hospitals and nursing homes are alike
By
James M. Berklan
Sep 19, 2012
To the owners and operators of skilled nursing facilities: If you don’t think you and hospitals aren’t much alike, think again. That seemed to be one of the strongest messages out of a focus...
A valid approach to feelings
By
Elizabeth Newman
Sep 18, 2012
As a teenager, I took a self-defense class, where a piece of advice stuck with me: Women tend to have more strength in their legs than their arms. If you engage an attacker with your arms in a push-pull...
When CMS turns carrots into sticks
By
John O'Connor
Sep 17, 2012
The revised hospital payment system technically hasn’t begun yet. But that doesn’t mean senior living operators shouldn’t find a dark cloud around this silver lining.
Admitting to mistakes may be good for your business
By
John O'Connor
Sep 14, 2012
When mistakes happen, many long-term care operators tend to flip out.
Fixing the empathy gene, Part II
By
Mary Gustafson
Sep 13, 2012
If Bill Clinton added “M.D.” after his name, slung a stethoscope around his neck and started visiting the residents in your nursing facility, there’s a chance that your residents might...
Food for thought for inspirational service on emotional day
By
James M. Berklan
Sep 12, 2012
There’s no doubt about it: You have to hand it to the folks at Buckner Westminster Place. They can teach us all how to show gratitude, and be good neighbors.
One resident’s trash is another animal’s treasure
By
Elizabeth Newman
Sep 11, 2012
Perhaps you regularly see acts of altruism that restore your faith in humanity. Given that I work in journalism and live in the city, I do not. Therefore, exceptional kindness gives me pause. Or in this...
Why are more RAC audits happening? There are trillions of reasons
By
John O'Connor
Sep 10, 2012
Recovery audit contractors are stepping up their efforts to review Medicare billings. This appears to be a classic case of auditors gone wild.
Are you ready for some (neurodegenerative disease inducing) football?
By
John O'Connor
Sep 07, 2012
Football has become our national sport. This wonderful, tough game has been turning boys into men for generations. But it may also be turning men into nursing home residents way before their time.