Imagine for a moment that the long-term care industry came with a set of commandments. I’m talking carved in stone, universally accepted tenets for providers. What would rank as number one? Mine...
When social media is used to degrade residents
By
John O'Connor
Jul 18, 2016
The rise of abuse via social media simply raises a point that should have been emphasized for decades: You should do all you can to discourage workers from capturing residents in unflattering ways
Stay home when sick, and go on vacation already
By
Elizabeth Newman
Jul 15, 2016
Far too many of the US workforce, especially in areas such as healthcare and the service industry, have little to no paid vacation time or sick leave.
Good advice about Alzheimer’s, dementia and staying sharp
By
James M. Berklan
Jul 14, 2016
There is no question providers see a lot of Alzheimer’s. They also encounter a lot of individuals whose family members struggle with the debilitating condition.
More proof that laughter is the best medicine
By
Jul 12, 2016
Improvisational comedy may not be among your facility’s go-to lineup of activities, and understandably so. But the same reasons that make improv scary to some — I know, I’ve done it — may...
A word to the regulators: Enough already!
By
John O'Connor
Jul 11, 2016
You probably don’t need to be reminded that skilled care is regulated quite severely. And if it seems like things are getting worse for your facility, well that’s because they probably are.
Oh, yes, they ARE paying attention to your HIPAA efforts
By
James M. Berklan
Jul 07, 2016
Long-term care operators for years have been enjoying a pass when it comes to HIPAA enforcement and crackdowns. Or so it might seem.
Taking antibiotic action
By
Jul 05, 2016
Antipsychotics may soon lose their title as the most maligned medications in healthcare if startling headlines, clinical findings and expert opinions are any evidence.
Patient identifier systems need to move beyond the name game
By
Elizabeth Newman
Jul 01, 2016
When I became engaged to my wonderful husband, I spent a fair amount of time debating what to do with my last name. There were philosophical discussions around feminism, identity and what it means to be...
The key business principle always applies, even with death
By
James M. Berklan
Jun 30, 2016
No matter how you slice whatever you do for a living, you are employed to provide one thing: good customer service. Knowing what your “customer” wants and needs, and then getting it to him...