It’s been a rough day for good customer service, and since you live and work in a profession dependent upon it, I’m sharing these still raw and painful experiences because I believe they’ll...
Changing lives or just shoveling snow?
Feb 13, 2014
Like any good long-term care provider, I should know that to breathe a sigh of relief after weathering a crisis is to challenge the gods. Remember Brad, the nursing home administrator who left the deposition...
‘Devil Nurse’ helps keep things in perspective
By
Gary Tetz
Jan 28, 2014
Are you having a bad day? Maybe some nagging personnel problems? Or perhaps you’re concerned about how the poor judgment of one employee could reflect negatively on the reputation of your facility...
Long-term care’s 12th Man
By
Gary Tetz
Jan 16, 2014
Sometimes people can love too much. For instance, when love causes an earthquake, it might be time to pull back and examine the health of the relationship.
The year of the opinion
By
Gary Tetz
Jan 02, 2014
If 2013 was anything, and I’m not convinced it was, it was the year of strong opinions — even in long-term care. The fact that they were often biased, self-serving or blissfully fact-free seemed...
Blinking lights and deadly bacteria
By
Gary Tetz
Dec 19, 2013
Well, alrighty then. Looks like I didn’t win the lottery. So I guess I’ll have to buckle down and write yet another profound but cheeky blog post for this fine long-term care news magazine....
Christmas, er, holiday happiness for sale
By
Gary Tetz
Dec 05, 2013
Are you satisfied with your life? I’m not, and I barely know you. So in this festive Christmas/holiday month, it seems like the perfect time to figure out how to make your existence more mirth-filled...
Transcen-dental meditation
By
Gary Tetz
Nov 21, 2013
Some people do their best thinking during meditation or yoga. For others it’s the shower, or while they’re swimming from Cuba to Florida. Personally, some of my deepest, most insightful thoughts...
Four legs good, conclude therapy researchers
By
Gary Tetz
Nov 05, 2013
Finding out therapy dogs slow down dementia symptoms is like discovering water quenches thirst, or shoes reduce firewalker foot pain. Of course they do. As my dogs like to say, “Grrrrr,” followed...
Dr. Ben Carson nicks a long-term care nerve
By
Gary Tetz
Oct 24, 2013
At the end of a long day doing skillful and important things for elderly residents, do you ever pause and mutter to yourself, “He won’t get any better. She won’t live much longer. What...