Blogs, Guest Columns, Things I Think and Living Leadership
The psychology behind good customer service (and why it’s more important than you think)
By
Eleanor Feldman Barbera, Ph.D.
Jun 12, 2014
We may talk about the term “customer service” and ask our staff members to avoid public arguments in front of residents and family members. But nevertheless, volatile situations happen every...
How Montessori learning is unlocking new methods in dementia care
By
Anna Fisher, Ph.D.
Jun 11, 2014
I have always been fond of the Montessori philosophy. Even when my children were young, I searched for alternative schools where they could explore this type of learning. People ask me, “What is...
Ahhh, it’s summer… (Run for your life!)
By
Jacqueline Vance, RNC, CDONA/LTC
Jun 10, 2014
The birds are singing, everything is green, people are planning vacations and you are shaking in your boots. Because you know, unlike the rest of the world, that with your job, you’re gonna have...
Conversations nursing home management should not have via emails
By
Howard Kurman
Jun 09, 2014
There have been countless nursing home managers, supervisors, and even HR executives, who have committed impolitic comments about employees in email messages. Those comments often become evidence in cases...
Health IT not a panacea for what’s wrong in healthcare
By
Deborah Burger, RN
Jun 06, 2014
If you listen to the lobbyists for medical device manufacturers, health information technology is the answer to our biggest healthcare troubles. America’s registered nurses have a different perspective.
3D-printed food — coming soon to a long-term care dining room near you
By
Gary Tetz
Jun 05, 2014
Those Germans. They’re even hungrier than caterpillars. After mastering the culinary artistry of Zwiebelkuchen, Schupfnudel, Maultaschen and Käsespätzle, which I’m not even going to bother...
Top 10 best practices for social media in LTC
By
Angie C. Davis and Steven W. Fulgham
Jun 04, 2014
Like it or not, social media is now seen as activity of daily living for your residents and employees. More than 55 million photos a day are uploaded to Instagram and shared.[1] If you thought Facebook...
Pay for performance, medical necessity and Jimmo
By
Shelly Mesure, MS, OTR/L
Jun 04, 2014
Why would anyone mention value-based reimbursement, medical necessity and the Jimmo lawsuit in the same sentence? I feel they are all related, but it will be difficult to find the perfect balancing act...
Prescription for faith in patient care
By
Ronald Ragotzy
Jun 02, 2014
For many people, the ending of life, whether it is our own or that of a loved one, is a time when we most turn to faith. In the medical profession, dying is happening all around us. It sometimes takes...
Multistate corporations, listen up!
By
Steven Littlehale
May 30, 2014
It is not a numbers game. Well, I guess it kind of is. Let’s face it: It is now common practice to monitor your facilities’ Five Star ratings.