We hear a lot about drawing lines these days. And that’s what long-term care employees need to immediately do — stand up tall to your facility overlords, muster your courage and draw a big, bold...
Passing the stress test
By
Gary Tetz
Mar 13, 2014
First came the razor, deforesting small circles on my expansive torso. Then came the electrodes, streaming off my chest like ribbons from a departing ocean liner. I wasn’t sure if I was being prepped...
Shock ’em with action
By
Gary Tetz
Mar 01, 2014
On a scale of A to 17, with one being “Always” and red being “Parsnips,” how would you rate your experience with customer satisfaction surveys? I’m sure most of you use them,...
The Sasha Experience
By
Gary Tetz
Feb 27, 2014
It’s been a rough day for good customer service, and since you live and work in a profession dependent upon it, I’m sharing these still raw and painful experiences because I believe they’ll...
A pause for civility
By
Gary Tetz
Feb 01, 2014
It was a simple question, one I’ve asked before in moments of extreme desperation. But this time, the answer went beyond merely helpful.
‘Devil Nurse’ helps keep things in perspective
By
Gary Tetz
Jan 28, 2014
Are you having a bad day? Maybe some nagging personnel problems? Or perhaps you’re concerned about how the poor judgment of one employee could reflect negatively on the reputation of your facility...
Long-term care’s 12th Man
By
Gary Tetz
Jan 16, 2014
Sometimes people can love too much. For instance, when love causes an earthquake, it might be time to pull back and examine the health of the relationship.
The selfie generation
By
Gary Tetz
Jan 01, 2014
We’re pretty full of ourselves. I’m talking about the collective “us,” a nation of smug egocentrics, not about you and me.
The year of the opinion
By
Gary Tetz
Jan 02, 2014
If 2013 was anything, and I’m not convinced it was, it was the year of strong opinions — even in long-term care. The fact that they were often biased, self-serving or blissfully fact-free seemed...
Blinking lights and deadly bacteria
By
Gary Tetz
Dec 19, 2013
Well, alrighty then. Looks like I didn’t win the lottery. So I guess I’ll have to buckle down and write yet another profound but cheeky blog post for this fine long-term care news magazine....