A Massachusetts-based senior care provider has created a resident experience survey that works with PointClickCare’s electronic health record platform to improve patient care.
After noticing a variance in their CoreQ survey results, BaneCare Management created its own survey focusing on three critical areas: how well personnel explained what the patient should expect from the stay; initial rating of the nursing staff; and overall rating of the rehabilitation staff.
The admission survey results, along with real-time patient data collected by caregivers using PointClickCare’s platform, led to continual adjustments to care during the patient’s stay. Within a few days of patients leaving the facility, BaneCare used a discharge survey to collect additional data to inform future improvements.
The feedback and insights gained were used to inform the creation of a Frequently Asked Questions sheet to help staff explain and help the patient/family understand what to expect during stay at the facility. In 2018, after partnering with PointClickCare, many of BaneCare’s 12 facilities earned scores in the mid 90% range.
“Our story should serve as a testament of the need for health and senior care providers to leverage insights and technology to find solutions for industry challenges,” said Timothy Carey, BaneCare’s performance improvement manager. “Our story shows that you can stand out from the crowd by doing simple things well.”
